Guest Experience Coordinator - Luxury Cruise

Location: London (United Kingdom)
Contract: Temporary
Working day: Full time
Sector: Hospitality and tourism
Vacancies: 1
Discipline: Other
Work modality: On site

Luxe Talent International

Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail & FMCG.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in Barcelona, Madrid, Paris, Milan, Munich, Braga & Amsterdam.

Since our creation in 2009, we have been working with leading brands in Europe to generate a positive impact on all our clients, as well as on the lives of the people we interview and place.

For this reason, we have a highly specialised multicultural team that follows the line of our core values: Commitment, Ethics and Empathy

Job description

Luxe Talent, an international recruitment and training firm specializing in Executive & Middle Management positions in the Fashion, Luxury, Retail, Catering, Hospitality and FMCG sectors, is looking for an Guest Experience Coordinator, to join the team of a luxury cruise company. As a Guest Experience Expert, you will be a key point of contact for guests. This role will be working on a 3 months contract.

In our recruitment and training consultancy, we work with various companies in the Luxury, Premium and High Premium sectors across Europe and have offices in Barcelona, Madrid, Paris, Milan, Munich and Amsterdam.

Your Responsibilities

Facilitating communication between teams to ensure a smooth passenger experience.
Identifying and resolving guest complaints, proposing solutions in collaboration with the Hotel Manager.
Ensuring compliance with standards before, during, and after the stay.
Coordinating special requests (allergies, VIPs) and preparing rooms with the relevant staff.
Assisting in the planning of activities and managing the information shared with guests.
Participating in onboard events and excursions.
Creating social opportunities for solo travelers.
Ensuring a positive experience by being present during key moments.
Organizing special events and welcoming VIP guests.

Requirements

Requirements:

You have at least 3 years of experience in a luxury, client-focused travel environment (Palace / 5-star Hotel).
A native English speaker with a good command of French. Knowledge of Chinese and/or Spanish is a plus.
Strong in interpersonal skills: dynamic, organized, adaptable, autonomous, and proactive.
Excellent in communication and relationship-building, with experience working across departments and with diverse cultures/nationalities.
Deeply knowledgeable and passionate about implementing and upholding international luxury service standards.
Detail-oriented, proactive, and skilled in problem-solving.
A strong leader and decision-maker, able to inspire and influence without direct managerial authority.
Fully available, as this is a 3-month contract abroad (accommodation and meal allowances included)

If you believe you meet the requirements for this role and would like to continue your career within a successful, dynamic, and innovative company, don’t hesitate to send us your CV!

At Luxe Talent we want to help you achieve your goals, which is why we offer you the most interesting vacancies in the Fashion, Retail, Luxury and FMCG sectors. Follow us on our social networks to keep up to date with all our news on Luxe Talent on LinkedIn or Instagram.

Location: London (United Kingdom)
Contract: Temporary
Working day: Full time
Sector: Hospitality and tourism
Vacancies: 1
Discipline: Other
Work modality: On site

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