Customer Service Specialist BtoB

Location: London (United Kingdom)
Contract: Permanent
Working day: Full time
Sector: Other
Vacancies: 1
Work modality: Hybrid

Luxe Talent International

Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail & FMCG.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in Barcelona, Madrid, Paris, Milan, Munich, Braga & Amsterdam.

Since our creation in 2009, we have been working with leading brands in Europe to generate a positive impact on all our clients, as well as on the lives of the people we interview and place.

For this reason, we have a highly specialised multicultural team that follows the line of our core values: Commitment, Ethics and Empathy

Job description

We are partnering with an international consumer products business in their search for a Customer Service Specialist B2B to join their growing team. The company is recognised for its portfolio of innovative, high-quality products across home, outdoor, health & wellness, and beauty categories.

You’ll be joining a collaborative and forward-thinking organisation that values innovation, inclusion, and professional development, offering an excellent opportunity to grow your career within a dynamic international environment.

Key Responsibilities

Supporting stock availability & price information requests
Managing retail customer orders
Liaising with and supporting sales reps and agents
Providing and analysing data and customer performance to sales
Processing orders placed via the B2B system and inputting other manual orders.
Assisting Senior Merchandising Specialist with order processing, depletion and administration
Compiling weekly forecasts for the warehouses
Supporting Supply Chain Outbound
Provide timely order updates to customers, proactively flagging any changes, and resolve complaints promptly with effective solutions and follow‑up.

Requirements

Skills/Qualifications needed for this role:

2 plus years’ expertise in customer service B2B (within the FMCG space would be preferred).
Knowledge in logistics and transportation and order management.
Fluent in English (spoken and written), French a plus.
Degree or equivalent experience in Customer Service, B2B Sales, Logistics/ Operations.

Location: London (United Kingdom)
Contract: Permanent
Working day: Full time
Sector: Other
Vacancies: 1
Work modality: Hybrid

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