Key Account/Retail Manager UK

At Luxe Talent, a recruitment consultancy, we are looking for a KA / Retail Manager UK on behalf of our client, an International Accessories Brand. Reporting to the UK Country Manager, the KA/Retail Manager will have a Hybrid role overseeing both their London stores and key wholesale accounts.

This dual responsibility ensures brand consistency, cross-channel synergy, and increased impact in one of our top priority markets

The Role:

Operational leadership & team management

• Direct management of UK Store Managers
• Regular in-store presence to lead by example and share the Brand’s positive energy
• Recruitment of suitable profiles, structured onboarding, training follow-up, and ongoing coaching
• Managerial animation: supporting Store Managers’ growth, leading weekly check-ins and HR follow-up
• Daily inspiration through strong posture, role-model behaviour, and a positive feedback culture
• Fostering strong synergy between Retail and Wholesale teams

Wholesale key account management

• Main point of contact for UK key accounts (Selfridges, Harrods, Tate, etc.)
• Monitor sell-out performance, optimize merchandising, and organize field visits
• Provide hands-on support to partner store staff
• Create local loyalty through CRM, brand activations, and operational excellence

Commercial performance & steering

• Monitor sales KPIs for each store and key account
• Analyse weekly/monthly results, and recommend relevant action plans
• Track forecasts, raise alerts, and anticipate stock or staffing needs
• Animate challenges, energize results, and foster a positive competitive spirit

Customer experience & brand image

• Guarantee brand image across all points of contact (stores, corners, key accounts)
• Supervise Visual Merchandising execution in line with guidelines
• Ensure team behaviour reflects Brand values at all times
• Implement engaging and impactful in-store customer activations

Budget, stock & operational anticipation

• Monitor UK Retail and KA budget, in coordination with UK Country Manager and Finance
• Build and track monthly/quarterly forecasts, identify gaps, alert and adjust when needed
• Ensure smooth stock management (replenishment, inventory, best/worst-sellers analysis)
• Supervise planning and anticipate HR needs
• Rigorously track deadlines (reporting, transversal actions, new openings or refurbishments)

Internal coordination & partnerships

• Work closely with the UK Country Manager on strategic steering
• Act as a liaison with CRM, Supply, Finance, IT, Visual Merchandising, and Training teams
• Co-build and execute the UK Retail & Wholesale strategy in the field
• Actively contribute to improving organization and processes