Customer Care & Personal Shopping Advisor – Munich

Location: München (Germany)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Work modality: On site

Luxe Talent International

Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail & FMCG.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in Barcelona, Madrid, Paris, Milan, Munich, Braga & Amsterdam.

Since our creation in 2009, we have been working with leading brands in Europe to generate a positive impact on all our clients, as well as on the lives of the people we interview and place.

For this reason, we have a highly specialised multicultural team that follows the line of our core values: Commitment, Ethics and Empathy

Job description

We at Luxe Talent, an international recruitment and training consultancy, are looking for a Customer Care & Personal Shopping Advisor – Munich – Mandarin Speaking (m/f/d) for one of our international clients in the luxury online fashion retailer field.

Responsibilities as Customer Care & Personal Shopping Teamlead:

Act as the point of contact and ambassador to Mytheresa’s top clients
Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
Create and implement new selling ideas to ensure sales targets are met
Drive and participate in all acquisition opportunities
Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
Responsible for the Pre-Reservation four times a year
Responsible to update the preference sheet/ profile of the customers
Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Requirements

3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
Love for fashion and technology
Enthusiastic, innovative and creative
Sales-driven
Tech savvy
Great communicator
Organized and detail oriented
Fluent in written and spoken German and English
Very good level of Mandarin

If you believe your profile matches, apply by clicking the button on the right!

Luxe Talent is a leading consultancy in recruitment, talent search, and training for the fashion, luxury, and retail industries in Europe. For over 15 years, we have been helping companies recruit the best talent and guiding our candidates in their next career step.

To stay up to date with all open positions, visit our portal and follow us on social media via our Luxe Talent profile (LinkedIn and Instagram) and the Retail Academy, our specialized training academy.

If you're interested in a position abroad, check out our open positions here or go directly to Luxe Talent in Sain, Germany, French, Italy, the Nethertlands, The UK or Switzerland

Luxe Talent guarantees a fair, inclusive, and ethical recruitment process for all the projects we manage.

Job closed

Location: München (Germany)
Contract: Permanent
Working day: Full time
Sector: Fashion and apparel
Vacancies: 1
Work modality: On site

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