Retail Trainer Iberia for a Premium Brand

Luxe Talent, International recruitment agency specialized in fashion and FMCG is looking for a talented Retail Trainer to join a famous Premium Fashion Brand.

Main Responsabilities:

• We are looking for somebody responsible of creating, developing and implementing training in the Iberian Market for a famous luxury brand.

• Identify training needs of retail team, measure and evaluate training results, as well as recommend changes to improve training effectiveness

• Review, adapt if necessary, and prepare training materials in alignment with Global Retail Communications, Training & Development to meet local market needs

• Work closely with retail team to implement training plans and to reinforce customer excellence service experience and work in partnership with Global Retail Communications, Training & Development contact person to implement  training strategies across the market

• Coordinate and conduct trainings for all levels of employees such as Retail Academy, customer service & selling techniques, product, train-the-trainer, leadership, digital advisor, etc.

• Provide timely support and coaching to store teams at all levels

• Monitor and follow-up on trainings to ensure employees are equipped with skills and knowledge to meet retail standards and to ensure applied knowledge will be put into practice (transfer of learning)

• Maintain training system & records. Produce timely & accurate reports to keep track of training effectiveness

• Be a role model and provide necessary tools  and techniques to make the learner‘s life easier

• 3-4 days on the field delivering trainings, observing, giving feedback, 1-2 office days for admin